FAQs About Our Company
Are you licensed and insured?
Absolutely. We’re fully licensed and insured in Pennsylvania, and every one of our technicians is NATE-certified. That means we meet (and often exceed) industry standards for skill, safety, and professionalism. When you hire us, you’re trusting your home to qualified pros — and we take that responsibility seriously.
Do you offer 24/7 emergency service?
Yes — really. Heating and cooling emergencies don’t follow a 9-to-5 schedule, and neither do we. Whether it’s a furnace that quits in the middle of a snowy January night or an AC breakdown during a summer heatwave, we’re on call 24/7 to get you comfortable again.
How quickly can you respond to an emergency?
In most cases, we can be there the same day — often within hours. We prioritize no-heat and no-cooling calls, especially in extreme weather. When you call, you won’t get a robot; you’ll talk to a real person who can dispatch help quickly.
Do you provide free estimates?
We sure do. If you’re looking at a system replacement or a major repair, we’ll come out and give you a free, no-obligation estimate. For service work, we’ll walk you through pricing before starting any job so you’re never hit with surprise costs.
What areas do you service?
We proudly serve the entire Lehigh Valley, including Allentown, Bethlehem, Easton, and surrounding communities. If you’re in this area, chances are we’ve already helped one of your neighbors.
How do I know if I need a repair or a replacement?
This is a big one — and there’s no one-size-fits-all answer. We’ll inspect your system, review its age, condition, and repair history, and give you an honest recommendation. If a repair makes sense, we’ll do it. If it’s time to replace, we’ll explain why — and lay out all your options (with no pressure).
Why should I choose a NATE-certified technician?
NATE certification is like the gold standard in our industry. It means our techs have passed tough exams on real-world HVAC knowledge and stay current on new equipment and safety standards. In short: you’re getting someone who knows their craft inside and out.
Do you offer maintenance plans?
Absolutely. Our Preventative Maintenance Plans keep your system running efficiently year-round. Routine tune-ups help prevent breakdowns, extend your system’s life, and keep energy bills in check. Plus, plan members get priority scheduling and discounts on repairs.
Do you offer financing options?
Yes. We know replacing an HVAC system is a big investment. That’s why we offer flexible financing options to make it easier to get the comfort you need without blowing your budget.
How long will a repair or installation take?
Most repairs can be done on the same day we diagnose the issue. A full system installation typically takes one to two days, depending on the scope of work. We’ll give you a timeline upfront so you know exactly what to expect.
How should I prepare for your visit?
Not much! Just make sure we can easily access the area where your system is located. If you have pets, we love them — but you might want to keep them in another room so we can work safely and efficiently.
Why should I choose Air Professionals?
Because we treat your home like it’s our own. We’re a local, family-run business that lives and works right here in the Lehigh Valley. Our reputation is built on honesty, reliability, and doing the job right the first time. We’re here when you need us — day or night.